Kisslily Hair 5x5 Lace Closure Silky Straight With 3 Bundles [CW36]

PAYMENT & PRICING

SHOP SECURELY:

No card information is ever saved at Kisslilyhair and it remains the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through PayPal, which is a secure form of payment. You do not need a PayPal account to use their payment service. We at Kisslilyhair take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third-party payment processor. Kisslilyhair does NOT keep credit card information on record.

 

PRICING & CURRENCY CONVERSION:

All prices listed on the website are in US (USD) dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount charged from the Kisslilyhair invoice purchased is returned when refunded by the seller. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.

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Shipping & Handling

Yes, it's true! We ship worldwide!

 

Processing Time

It will take 2-7 business days to prepare for stocked items after your payment has been processed, a tracking number will be provided to you by email after that.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

 

What is the item processing time?

After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times. 

 

Shipping

 7-10 working days (Free Shipping)

 

Expedited Shipping

We usually ship by DHL, FedEx, UPS with expedited shipping depending on your location; shipping time is 3 - 5 business days(

Expedited fee :$18.89  for courier service additional)

 

Po.Box & Military Base

1. Boxes, Military addresses (APO, FPO) cannot be delivered. Please leave a physical address for your order.

 

Customs &Taxes

Orders shipped to countries out of United States may be subject to duties and taxes that are levied when your parcel arrives in your country. We usually declare the hair as “Synthetic Hair” with a very lower value to help avoid taxes, but if it still happens, Kisslily Hair is NOT responsible for any duties and taxes. Please contact the local customs office on your side for more information regarding custom policies.

 

Sign for Delivery

It is strongly recommended for you to Sign For Delivery. We ship to the correct address you left for your order but we won't be responsible for the loss caused by your authorization to leave the parcel in front of the door, courtyard, and any other places else.

 

Multiple Items

Orders including more than one item may be shipped out separately and arrive on different days. We will inform the tracking number by email respectively.

 

Tracking Number 

We send the tracking number by email within 8-24 hours after your order is shipped out. 

 

Please Note:

 

Total Delivery Time = Processing Time + Shipping Time

Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of the year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient

Return & Exchange Policy

 

It is important to us that you are completely satisfied with your purchase. 

If for any reason you do not absolutely love the item you ordered, we gladly offer returns and Free exchanges service. Please do not cut the lace, make sure the wig is unaltered, unworn, unwashed, undamaged, and in original packaging within 7 days. 

Before shipping back, please email us firstly for the shipping address. We have all rights to refuse the package if you send it back without our permission.

Customers are responsible for the return shipping charge.

Custom-made orders can't be exchanged and returned except for our mistakes.

 

Exchange policy

 

1. Email admin@kisslilyhair.com within 7 days after receiving your package to make an application for exchange. Emails received after 7 days will not be taken into consideration. We will send a reply email within 24 hours.
2. Please email us with photos of the hair for our reference.
3. We can offer a one-time exchange without a restocking fee for items that have not been worn or tampered with. But the customers will be required to pay the shipping fee of sending the item back to us. After we have received the returned package from you we will then ship the exchanged item for free.
4. For any price differences between the exchanged items, we will charge you extra or credit back the overcharge.
5. Rush Exchange:
   -You can place a new order and receive your refund when the original item arrives back. 

-Place a new order online, we will prepare the new hair while waiting for the return. Your new hair will be shipped to you after it is finished.

-When we receive the returned product in original condition, we'll issue the refunds or store credit that has the delay.

 

Return Policy

 

1. Email admin@kisslilyhair.com within 7 days to make an application for return. Emails received after 7 days will not be taken into consideration. We will send a reply email within 24 hours.
2. Please email us with photos of the hair for our reference.
3. Before returning, please contact us first; we are not responsible for any packages posted without our consent.
4. The shipping fee of return would be paid by customers.
5. There won’t be any restocking fee charged.

 

NOTICE:

 

• Custom orders 
  Custom orders are non-refundable or Exchangeable. Please ensure you are fully aware of what you are ordering before purchase to avoid any disappointment.
• Failed Deliveries / Refused Shipments / Incorrect Shipping Address 

If the incomplete or incorrect address information is the major cause of shipment delays or the package damage, Kisslilyhair will be not responsible for any fee or exchange requirement. Please double-check the address before placing your order.

• Duty OR Package Lost:
  The customer must contact us before sending the package to us for return or exchange since we will not be responsible for lost packages.

Refund Policy	Buyer pay the shipping cost	Seller pay the shipping copst	Photo provied	Exchange available	Communication
Dislike/Unsuitable	YES				Contact with us in 48 hours
Change style or color	YES				Contact with us in 48 hours
Shiping wrong items		YES	YES	YES	Contact with us in 48 hours
Quality problem		YES	YES	YES	Contact with us in 48 hours
Artificial reason		NO	NO	NO	Unacceptable

 

How to care wigs

Our Hair Product are made from 100% Human Hair, however they have to cared for slightly differently then your own hair. Check the summary of human hair products can do's and don't's we wrote up for you.

 

DO'S

You can curl, tong & straighten them
You can use your GHDs on them without any problem
You can wash hair extensions
You can dye OR restyle them

 

DON'TS

Don't use the high temperature flat to restyle hair frequently. 
Don't use products containing alcohol as they can dry out the hair and you don't want that happening
Don't bleach or lighten frequently. It harms the hair and your health. 
Don't wear your extensions for swimming and try not to get them wet in the rain

 

Daily Care Notes

1. Wash and condition your hair 1-2 times a week is necessary
2. Don't brush and twist the curly hair.
3. Moistursing Hair Spray, Curly Cream are the necessities for the Human Hair Product.
4. Use a silk cap when you go to bed.