Return & Exchange Policy
Return & Exchange Policy
It is important to us that you are completely satisfied with your purchase.
If for any reason you do not absolutely love the item you ordered, we gladly offer returns and Free exchanges service. Please do not cut the lace, make sure the wig is unaltered, unworn, unwashed, undamaged, and in original packaging within 7 days.
Before shipping back, please email us firstly for the shipping address. We have all rights to refuse the package if you send it back without our permission.
Customers are responsible for the return shipping charge.
Custom-made orders can't be exchanged and returned except for our mistakes.
Exchange policy
- Email admin@kisslilyhair.com within 7 days after receiving your package to make an application for exchange. Emails received after 7 days will not be taken into consideration. We will send a reply email within 24 hours.
- Please email us with photos of the hair for our reference.
- We can offer a one-time exchange without a restocking fee for items that have not been worn or tampered with. But the customers will be required to pay the shipping fee of sending the item back to us. After we have received the returned package from you we will then ship the exchanged item for free.
- For any price differences between the exchanged items, we will charge you extra or credit back the overcharge.
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Rush Exchange:
-You can place a new order and receive your refund when the original item arrives back.
-Place a new order online, we will prepare the new hair while waiting for the return. Your new hair will be shipped to you after it is finished.
-When we receive the returned product in original condition, we'll issue the refunds or store credit that has the delay.
Return Policy
- Email admin@kisslilyhair.com within 7 days to make an application for return. Emails received after 7 days will not be taken into consideration. We will send a reply email within 24 hours.
- Please email us with photos of the hair for our reference.
- Before returning, please contact us first; we are not responsible for any packages posted without our consent.
- The shipping fee of return would be paid by customers.
- There won’t be any restocking fee charged.
NOTICE:
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Custom orders
Custom orders are non-refundable or Exchangeable. Please ensure you are fully aware of what you are ordering before purchase to avoid any disappointment. - Failed Deliveries / Refused Shipments / Incorrect Shipping Address
If the incomplete or incorrect address information is the major cause of shipment delays or the package damage, Kisslilyhair will be not responsible for any fee or exchange requirement. Please double-check the address before placing your order.
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Duty OR Package Lost:
The customer must contact us before sending the package to us for return or exchange since we will not be responsible for lost packages.
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Refund Policy |
Buyer pay the |
Seller pay the |
Photo |
Exchange |
Communication |
|
Dislike/Unsuitable |
YES |
|
|
|
Contact with us in 48 hours |
|
Change style or color |
YES |
|
|
|
Contact with us in 48 hours |
|
Shiping wrong items |
|
YES |
YES |
YES |
Contact with us in 48 hours |
|
Quality problem |
|
YES |
YES |
YES |
Contact with us in 48 hours |
|
Artificial reason |
|
NO |
NO |
NO |
Unacceptable |