Shipping & Handling
Yes, it's true! We ship worldwide!
It will take 2-7 business days to prepare for stocked items after your payment has been processed, a tracking number will be provided to you by email after that.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
What is the item processing time?
After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times.
7-10 working days (Free Shipping)
We usually ship by DHL, FedEx, UPS with expedited shipping depending on your location; shipping time is 3 - 5 business days(
Expedited fee :$18.89 for courier service additional)
Po.Box & Military Base
- Boxes, Military addresses (APO, FPO) cannot be delivered. Please leave a physical address for your order.
Orders shipped to countries out of United States may be subject to duties and taxes that are levied when your parcel arrives in your country. We usually declare the hair as “Synthetic Hair” with a very lower value to help avoid taxes, but if it still happens, Kisslily Hair is NOT responsible for any duties and taxes. Please contact the local customs office on your side for more information regarding custom policies.
Sign for Delivery
It is strongly recommended for you to Sign For Delivery. We ship to the correct address you left for your order but we won't be responsible for the loss caused by your authorization to leave the parcel in front of the door, courtyard, and any other places else.
Orders including more than one item may be shipped out separately and arrive on different days. We will inform the tracking number by email respectively.
We send the tracking number by email within 8-24 hours after your order is shipped out.
Total Delivery Time = Processing Time + Shipping Time
Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of the year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient